Privacy Policy

1. Who We Are

Ben Minto Building Contractor Ltd ("we", "us", "our") is a building contractor based in the Scottish Borders. We operate the website minto-build.co.uk.

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

• Email: hello@minto-build.co.uk
• Phone: 07713 946 889

This policy was last reviewed and updated in May 2026.

2. What Information We Collect

We collect personal information when you interact with our website or contact us. This may include:

Information you provide directly

• Your name
• Your email address
• Your phone number
• Details of the project or enquiry you submit via our contact form
• Any other information you choose to share with us

Information collected automatically

• IP address and browser type (via standard server logs)
• Pages visited and time spent on the site (via analytics, if enabled)
• Cookie data (see Section 7 below)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiry or quote request
• To communicate with you about your project
• To fulfil any contract or service agreement between us
• To improve our website and the services we offer
• To comply with our legal obligations

We will never use your personal data for unsolicited marketing purposes without your explicit consent.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases for processing your personal data:

• Legitimate interests — responding to enquiries and quotes you have submitted to us
• Contract performance — where we are carrying out work for you under an agreement
• Legal obligation — where we are required to process data to comply with the law
• Consent — where you have given us clear consent to process your data for a specific purpose

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties.

We may share your data with trusted third-party service providers who assist in operating our website and business — for example, our web hosting provider or email service. These parties are contractually obligated to keep your data secure and may only use it for the purposes we specify.

We may also disclose your data if required to do so by law, or to protect the rights, property, or safety of our business or others.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

• Enquiry and contact form data is retained for up to 2 years from the date of submission, unless a longer period is required for an ongoing contract
• Financial and contractual records are retained for 7 years in accordance with HMRC requirements
• Website analytics data is retained in accordance with the settings of our analytics provider

When data is no longer required, it is securely deleted or anonymised.

7. Cookies

Our website uses cookies — small text files stored on your device — to help the site function correctly and to understand how visitors use the site.

Types of cookies we use

• Essential cookies — required for the website to function. These cannot be disabled.
• Analytics cookies — help us understand how visitors interact with the site so we can improve it. These are only set with your consent.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the website.

8. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate or incomplete data
• Right to erasure — you can ask us to delete your personal data in certain circumstances
• Right to restrict processing — you can ask us to limit how we use your data
• Right to data portability — you can request your data in a structured, machine-readable format
• Right to object — you can object to us processing your data based on legitimate interests
• Right to withdraw consent — where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at hello@minto-build.co.uk. We will respond within one month of receiving your request.

9. Data Security

We take the security of your personal data seriously. Our website is served over HTTPS (SSL/TLS encryption), and we take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.

However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites — for example, our Facebook page. We are not responsible for the privacy practices of those websites and encourage you to review their own privacy policies.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. How to Complain

If you have concerns about how we handle your personal data and are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113